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PRIVACY POLICY OF ELEVEN ESTUDIO

PRIVACY POLICY OF ELEVEN ESTUDIO

PRIVACY POLICY OF ELEVEN ESTUDIO

Welcome to the website (the “Site”) of Eleven Estudio (“Eleven Estudio,” “we,” “us,” or “our”). Eleven Estudio provides a consulting, design, and digital solutions platform and services to our Clients (collectively, including the Site and any related mobile or web applications, the “Service”). The Service is intended for our Clients and prospective clients across the American continent and is not intended for personal, family, or household use outside of a professional or commercial context. We treat all personal information covered by this Privacy Policy as referring to individuals acting in a business or corporate capacity.

This Privacy Policy explains the personal data we collect, how we use and share that data, and the choices you have regarding our data practices.

By accessing or using the Service, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access the Site or use our Services. Before submitting any personal data to Eleven Estudio, please review this Privacy Policy carefully and contact us if you have any questions.

This Privacy Policy is incorporated into and forms part of our Terms of Service. Any capitalized terms not defined herein shall have the meaning set forth in our Terms of Service.

1. Personal Data We Collect

We collect information (“Personal Data”) that, alone or in combination with other information, can be used to identify you:

  1. Personal Data You Provide Voluntarily: We collect information when you contact us through forms on the Site, request quotes, register for the Service, or interact with us commercially. This includes:
  • First and last name.
  • Email address and phone number.
  • Work or company information (job title, company name, business address).
  • Billing and transactional information required to generate quotes and invoices.

  1. Personal Data Collected via Social Media: We maintain a presence on various social media platforms (such as Facebook, Instagram, LinkedIn, X/Twitter, YouTube, among others). When you interact with our Social Media Pages, we collect the contact information and messages you choose to share. Additionally, these platforms provide us with aggregate analytics regarding page interactions.

  2. Personal Data Collected Automatically: When you visit and interact with the Site and our Services, we automatically collect certain information about your device and browsing activity:

  • Log Data and Device Information: IP address, browser type and settings, language, operating system, device name, access dates and times, and navigation patterns on our Site.
  • Cookies and Tracking Technologies: We use cookies, pixels, and tracking tags to operate, analyze, and enhance your browsing experience (see Section 2).
  • Usage Information: Pages viewed, links clicked, time spent, clickmaps, and scroll patterns.

2. Cookies, Analytics, and Tracking Technologies

We use cookies and similar technologies to operate our Site, customize your experience, and analyze site traffic and behavior.

  • Tag Management and Analytics:

  • Google Tag Manager: We use Google Tag Manager to efficiently manage and integrate tracking tags and scripts across our Site.

  • Microsoft Clarity: We use Microsoft Clarity to analyze user visual behavior (heatmaps, de-identified session recordings, and engagement metrics) to optimize our platform's layout and usability. For more details on how Microsoft handles data, please refer to the Microsoft Privacy Statement.

  • Google Analytics: We utilize web analytics tools to assess how users interact with the Site. You can learn more about Google's data practices at google.com/policies/privacy/partners/.

  • “Do Not Track” (DNT) Signals: Our Site currently does not respond to browser "Do Not Track" (DNT) signals and operates as described in this policy.

  • Your Choices: You can configure your browser to reject or delete cookies. Please note that disabling cookies may limit your ability to use certain features on the Site.

3. How We Use Personal Data

We use your Personal Data for the following purposes:

  • To provide, coordinate, and manage our consulting and design services pursuant to our Terms of Service.
  • To manage commercial relationships, issue quotes, and generate billing and invoices.
  • To respond to your inquiries, requests, support needs, and feedback.
  • To send administrative communications, policy updates, and technical notices.
  • To analyze usage patterns, optimize performance, and develop new features, products, or services.
  • To prevent fraud, security breaches, or unauthorized use of our systems.
  • To comply with legal and tax obligations and judicial requirements across applicable jurisdictions in the Americas.

Marketing Communications (Email Marketing):
We use Brevo to manage and send newsletters, updates, and promotional offers. If you provide us with your contact details, we may send you commercial communications regarding our services. You may opt out of marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any email or by contacting us directly.

4. Sharing and Disclosure of Personal Data

Eleven Estudio does not sell, rent, or trade your Personal Data. We share information only with third-party service providers that assist in our business operations under strict confidentiality agreements and explicit instructions:

  • Third-Party Service Providers and Platforms:
  • Commercial and Billing Management: We share data with Zoho Books and Facturemos.App for preparing budgets, processing quotes, managing billing, and issuing tax invoices.
  • Communications and Marketing: Email service providers such as Brevo.
  • Infrastructure and Analytics: Hosting providers, cloud services, and web analytics tools such as Google and Microsoft Clarity.
  • Legal Requirements: We may disclose information if required to do so by law, court order, or subpoena, or when we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or respond to public safety emergencies.

5. Data Retention and Security

  • Data Retention: We retain Personal Data for as long as reasonably necessary to fulfill the purposes described, maintain an active business relationship, or satisfy applicable legal, accounting, and reporting requirements.
  • Security: We implement commercially reasonable technical, organizational, and administrative safeguards to protect your data against loss, theft, unauthorized access, or modification. However, no transmission over the Internet or email system is completely secure.

6. Children's Privacy

Our Services are intended exclusively for business professionals and enterprises and are not directed to individuals under the age of 18. Eleven Estudio does not knowingly collect Personal Data from minors. If we learn that a minor has provided us with Personal Data, we will promptly delete such information.

Our Site may contain links to third-party websites or services that are not owned or controlled by Eleven Estudio. Any information you provide to third-party sites is subject to their respective privacy policies and not this document.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any material changes will be posted on this page with an updated revision date. Your continued use of our Services following the posting of changes constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

  • Business Name: Eleven Estudio
  • Email: info@elevenestudio.com
  • Mailing Address:
    1000 Brickell Avenue Suite #715 PMB 153
    Miami, Florida 33131
    United States